The State Records Office of WA manage all the official records of the state government, maintaining and helping the community to access the State archives. As they move into a new era of digitised records, they reached out looking for our help to embed a new approach to delivering human-centred, accessible services to government and the public.
The SRO team first joined us for one of our public SkillGym sessions, to spark their thinking about innovation and to help them get a feel for the way we deliver interactive online learning. Then, ahead of delivering our in-house workshop, we worked with their team leader to identify three genuine design challenges the SRO are facing, so that we could build an authentic learning experience around this real-world context.
When the day came, a tight-knit SRO team of 5 innovators joined us online for a 3-hour Design Jam to explore new directions for their services. Selecting the design challenges they were most passionate about, the team learned more about how to use empathy tools to understand the needs of their various users from government officials to researchers to curious members of the public, and were then guided through a structured process to develop creative new solutions to the problems they were tackling.
As well as these practical ideas for innovation, the team left with a new understanding of themselves as capable innovators, and a new passion for developing user-centric solutions that make use of the great resources the SRO has available. Armed with a new strategic plan and a new array of design-led mindsets (as well as access to our digital toolkit for design), the team left our engagement ready to tackle the challenges of 21st-century record management.
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