Why do you use it?

When you're prototyping a service or experience-based solution rather than a physical or digital product, it's sometimes tricky to work out how to make your solution tangible. Storyboarding offers a helpful, low-fidelity way to bring a service solution to life.

When to use it:

Storyboarding is a method of prototyping, so it's best used once you've selected a solution idea and you're ready to test it. A storyboard can also act as a planning tool if you're preparing a more complex, high-fidelity prototype.

How to use it:

Start by thinking about the key moments in your user's experience of your solution. What's the very first contact they have with your solution? What happens next? What decisions will the user need to make? How does their experience end?

Once you've identified some of these key moments, use the boxes in the Storyboard Canvas to sketch those moments, bringing them to life with a simple picture. Artistic ability isn't important here - stick figures are fine, as long as you're communicating what's happening in that moment.

Use the caption spaces beneath each box to give a short description of what's going on in the box above, and to make any notes about why that moment is important, what the risks might be, or what value is being created.